A large part of every day goes to the same questions: where is my order, when will it arrive, is it in stock, can I change my booking
TR LABS SOLUTIONS/VOICE AGENT
Voice Agent
It takes on the repeat conversations with customers, in sales and on the first line of support. It handles the standard part of the call in a natural voice and passes anything complex to your people, with the context already collected.
BEST FOR
First-line customer support, order and delivery desks, front desks and reservations: anywhere the phone rings with the same questions all day
Live call · First lineDemo data
Customer
Where is my order? Can I change the delivery day?
Voice Agent
It left the warehouse this morning. I can move the delivery to Friday for you.
AK
Handed over to Anna K.Context collected: order, delivery change, request for a refundNeeds a person
THE CHALLENGE
Sound familiar?
The phone rings with the same questions all day, and the people who could solve real problems are the ones answering them.
Calls peak at the worst moments, and the ones that come in after hours or during a rush go unanswered
First-line roles are hard to hire for and hard to keep, and experienced people end up answering repeat calls instead of solving real problems
How Voice Agent helps
Voice Agent picks up the standard part of these conversations in a natural voice, using the data from your own systems. When a call needs a person, it hands it over with the context already collected, so the customer doesn’t have to repeat anything.
What it means for the business
Calls answered at any hour and during peaks, faster answers for customers, and room to handle more volume without growing the first line at the same pace.
What it opens up for your team
Nobody’s job goes to the agent. It takes the repeat part of the day, so your people have time for the calls that need judgement, care or a decision: a complaint, a difficult order, a customer worth keeping.
WHAT YOU GET
What it takes off your team’s plate
The repeat calls go to AI
Voice Agent handles the standard part of the conversation, in sales and in support.
Your people keep the conversations that need them.
Start with one department. Grow from there.
On its own
Every solution solves a real problem by itself. If what hurts today is the time your head of sales spends listening to calls, you start with Sales Intelligence and the rest of the company carries on as before. You don’t need a company-wide project to begin, and nothing that already works gets rebuilt.
Together
Run them together and they share the same layer of your data. Each new solution goes live faster, because the data work is already done, and patterns start to show up across departments: a complaint in a chat that points to a stock problem, a run of repeat calls that shows where a process breaks.
One shared layer of your dataYour systems stay as they are
Your data stays protected
Handing company data to an outside service is a real risk. Customer records, commercial terms and internal conversations can end up where you no longer control them. Every TR Labs solution works with your data under agreed, limited access, and all client data is secured. What we read and what we may write is agreed in writing before anything starts, and nothing is written to your systems without your approval.
GETTING STARTED
Three steps to the first result
Pick one solution
We look at what gets in the way most: the conversations, the data or the calls. You start with one, not all three.
The rest can be added later, on the same data.
We set it up
Our team fits the solution to the way your department already works, on top of the systems you run.
From you, we need agreed access and a little time.
Your team uses it
The head of sales reads the report, the team asks the chat, the agent takes the repeat calls.
Your CRM and the rest of your tools stay as they are.
1Audit2Blueprint3Build and integration4Deploy and keep improving
First results< 1 monthwithin the first month
Working system1–2 monthsin place and running
Accuracy60% → 97%within three months in our deployments
The rollout follows the same four stages we have used on previous projects: Audit, Blueprint, Build and integration, Deploy and keep improving. First results come within the first month, and a working system is in place in 1 to 2 months. In our deployments, accuracy has grown from 60% to 97% within three months.
See how the integration works →
We Close The Gaps.
You Grow.
Book a session and we will show you live services running on real operational work, then map where a Dedicated Human AI Team would free up the most capacity in your business.