The head of sales can listen to only a small part of the calls, so feedback depends on which recordings happen to get opened
TR LABS SOLUTIONS/SALES INTELLIGENCE
Sales Intelligence
It listens to your team’s calls and reads their chats with customers, then gives the head of sales a short report: what came up, where customers pushed back, which moments are worth replaying. The manager still makes the call, the report shows where to look.
BEST FOR
Sales departments and the people who lead them, and account management teams that look after existing customers
Weekly report · Sales teamDemo data
AK
Reviewed
Anna K.38 calls · 210 chats
ReviewedMR
In progress
Marek R.Chats in review
In progressSDWorth replaying
Sofia D.6 objections found
Worth replayingDemo calls~214
Demo chats~1,180
THE CHALLENGE
Sound familiar?
The conversations happen every day. What they reveal rarely reaches the people who could act on it.
The same objections come up again and again, but nobody sees the pattern across the whole team
Signals get lost in chats: a customer mentions a competitor, asks about a bigger volume or hints they are about to leave, and it never reaches the CRM
New people take a long time to reach the level of the best ones, because what the best ones do is not written down anywhere
How Sales Intelligence helps
Sales Intelligence goes through every call and chat of the whole team and turns them into a short report: what customers talk about, where they push back, which deals are at risk and which moments are worth replaying. Every finding links to the exact conversation, so the head of sales can check it in a minute.
What it means for the business
Fewer deals lost to objections nobody answered, earlier warning about customers who are about to leave, and coaching based on what really happens in conversations.
What it opens up for your team
The conversations stay with your people, and so does the judgement. What changes is where the head of sales spends time: less random listening, more coaching where it matters. What your best people do well becomes visible and can be passed on to the rest of the team.
WHAT YOU GET
What it takes off your team’s plate
Every rep, not a sample
Sales Intelligence goes through calls and chats from the whole team. Before, the head of sales listened to whatever there was time for.
No more picking which recordings to open.
A report instead of a hundred chats
What was discussed, where customers pushed back, which moments are worth replaying.
The head of sales reads it in a few minutes.
Start with one department. Grow from there.
On its own
Every solution solves a real problem by itself. If what hurts today is the time your head of sales spends listening to calls, you start with Sales Intelligence and the rest of the company carries on as before. You don’t need a company-wide project to begin, and nothing that already works gets rebuilt.
Together
Run them together and they share the same layer of your data. Each new solution goes live faster, because the data work is already done, and patterns start to show up across departments: a complaint in a chat that points to a stock problem, a run of repeat calls that shows where a process breaks.
One shared layer of your dataYour systems stay as they are
Your data stays protected
Handing company data to an outside service is a real risk. Customer records, commercial terms and internal conversations can end up where you no longer control them. Every TR Labs solution works with your data under agreed, limited access, and all client data is secured. What we read and what we may write is agreed in writing before anything starts, and nothing is written to your systems without your approval.
GETTING STARTED
Three steps to the first result
Pick one solution
We look at what gets in the way most: the conversations, the data or the calls. You start with one, not all three.
The rest can be added later, on the same data.
We set it up
Our team fits the solution to the way your department already works, on top of the systems you run.
From you, we need agreed access and a little time.
Your team uses it
The head of sales reads the report, the team asks the chat, the agent takes the repeat calls.
Your CRM and the rest of your tools stay as they are.
1Audit2Blueprint3Build and integration4Deploy and keep improving
First results< 1 monthwithin the first month
Working system1–2 monthsin place and running
Accuracy60% → 97%within three months in our deployments
The rollout follows the same four stages we have used on previous projects: Audit, Blueprint, Build and integration, Deploy and keep improving. First results come within the first month, and a working system is in place in 1 to 2 months. In our deployments, accuracy has grown from 60% to 97% within three months.
See how the integration works →
We Close The Gaps.
You Grow.
Book a session and we will show you live services running on real operational work, then map where a Dedicated Human AI Team would free up the most capacity in your business.